On-Site Inmate Visitation

Inmates at the Shelby County Jail are allowed one scheduled visit per week. However, there are certain circumstances in which an inmate’s privilege to have a personal visit can be limited.

The information on this page applies to friends and family who want to come to the lobby of the Shelby County Sheriff’s Office and have a video visit with an inmate. This visit is provided at no cost to the inmate or visitor. If an inmate is currently on privilege restriction, or already has a visit scheduled for a week’s time, the system will not allow you to schedule another visit which would exceed the inmate’s allowance of one visit per week.

Attorney Visitation

Attorneys are able to visit Shelby County Jail inmates 7 days a week. The following times are available for attorney visitation:

7:00AM to 11:00AM
1:00PM to 4:00PM
6:00PM to 10:00PM

Scheduling Visitation

Visitation can be scheduled by a friend or family member by visiting, by calling 1-800-943-2189, or by coming to the Shelby County Sheriff’s Office and using the Visitation Kiosk provided in the visitation area.

Visitors must be approved before they are allowed to visit with an inmate and must show a valid government issued ID prior to the start of the visit. All visits must be scheduled at least 24 hours in advance prior to the scheduled visitation time.  The allotted time periods for video visitation are listed below. Please note that the system automatically allows each inmate only one visit per week and the system is also limited by the number of visitation monitors in each housing area.

Visitation Times

7:20 to 7:50 p.m.7:20 to 7:50 p.m.7:20 to 7:50 p.m.8:00 to 8:30 a.m.8:00 to 8:30 a.m.
7:55 to 8:25 p.m.7:55 to 8:25 p.m.7:55 to 8:25 p.m.8:35 to 9:05 a.m.8:35 to 9:05 a.m.
8:30 to 9:00 p.m.8:30 to 9:00 p.m.8:30 to 9:00 p.m.9:10 to 9:40 a.m.9:10 to 9:40 a.m.
9:05 to 9:35 p.m.9:05 to 9:35 p.m.9:05 to 9:35 p.m.9:45 to 10:15 a.m.9:45 to 10:15 a.m.
N/AN/AN/A10:20 to 10:50 a.m.10:20 to 10:50 a.m.
N/AN/AN/A10:55 to 11:25 a.m.10:55 to 11:25 a.m.
N/AN/AN/AN/A1:00 to 1:30 p.m.
N/AN/AN/AN/A1:35 to 2:05 p.m.
N/AN/AN/AN/A2:10 to 2:40 p.m.
N/AN/AN/AN/A2:45 to 3:15 p.m.
N/AN/AN/AN/A3:20 to 3:50 p.m.
N/AN/AN/AN/A3:55 to 4:25 p.m.
N/AN/AN/AN/A7:20 to 7:50 p.m.
N/AN/AN/AN/A7:55 to 8:25 p.m.
N/AN/AN/AN/A8:30 to 9:00 p.m.
N/AN/AN/AN/A9:05 to 9:35 p.m.

No previously scheduled visits will be cancelled

Basic Visitation Rules

  1. No loud, foul or offensive language can be used during a visit
  2. No nudity allowed
  3. Children are allowed to visit as long as they do not disturb other ongoing visits
  4. Visitors can only visit with two separate inmates per week
  5. Visits that are scheduled on the lobby kiosk will not begin any sooner than 15 minutes after the scheduling is completed
  6. Visits can be scheduled as far out as two weeks away
  7. Visitors are not allowed to participate in “inmate swapping” of visits
  8. Visitors are not allowed to use cell phones or tablet devices during a visit
  9. Visitors must be respectful of others who are also visiting in the lobby
  10. Visitors who are subject to a protection from abuse order with an inmate may not visit
  11. Juvenile (under 18) visitors may only visit when accompanied by an adult unless approved by a supervisor
  12. Visits may be terminated at an officer’s discretion
  13. Visitors can not be under the influence of alcohol or drugs
  14. Adult visitors must have a state or government issued identification in their possession when visiting
  15. Visitors must use their correct and current identifying information when scheduling a visit
  16. All visits except privileged attorney visits are subject to recording and monitoring